What should I do if the machine has a problem? How can I buy spare parts?

Our standard approach is remote technical support first: video calls, photos and videos, remote troubleshooting, operating parameter checks and step-by-step guidance.

For urgent or complex problems, an on-site engineer service can be arranged.

Spare parts can be shipped together with the main machine, by separate sea shipment, or by air/express when urgent.

We recommend keeping commonly used wear parts and critical spares in stock to reduce downtime.